Nextiva Business Phone Service - Best in class
November 16, 2023

Nextiva Business Phone Service - Best in class

Ben Hodgkinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Commercial Phone Service

Overall Satisfaction with Nextiva Business Phone Service

Nextiva Business Phone Service has been a premiere vendor for us for over 10 years. Their products and services continue to impress and be best in class. Both the call center and office user experience is top notch and offer all the feature we have ever wanted in a phone system. We have and do highly recommend Nextiva Business Phone Service to everyone!

Pros

  • Call center queue
  • Remote access
  • Call quality
  • Call recording as an included feature has saved us from needing a third party option.
We feel like Nextiva Business Phone Service offers best in class options and service.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Allowing calls to queue and transfer based on skill set as well as the ability for an incoming call to have a call back have been areas of praise from consumers we work with.

Nextiva Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
Not Rated
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10

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