Nextiva easy to use. Easy Deployment great feature set.
December 05, 2023
Nextiva easy to use. Easy Deployment great feature set.

Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
We use Nextiva in many fashions. Your standard phone to answer transfer calls. We also use the mobile app not to miss calls especially in our admissions office. Super important to get to those calls immediately. We also love the recording feature for our sales team. To use this feature for training and improving our conversations with potential students. Tons of reporting capability to understand calls coming in based on specific lines for admissions vs standard calls that come in. Routing feature- the ability to set up the routing of all calls and who gets them or ring at all locations in the event no one is there. We also use our phone system to unlock our door which is connected to our security and gives us the capability to hit a number on our phone to unlock the front door. There are many more features in the system and still reviewing to see how to utilize in our daily business.
Pros
- recording calls
- routing
- mobile access
Cons
- understand reporting a bit better as tons of reporting capability - need to educate myself a bit more on this area with videos vs written documentation.
- ability to track calls and make modifications on where we post our number to see the most calls coming in on a specific line. This way gives a better way where to market those numbers.
We made the decision to move forward based on features price and of course the hand holding by our account manager Bill B who was incremental getting us the right solution for what we needed and helping us through the deployment. He was amazing. Always gets my questions answered.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes

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