A few tweaks and Nextiva will be great.
January 19, 2024
A few tweaks and Nextiva will be great.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Small Business Phone Service
Overall Satisfaction with Nextiva Business Phone Service
I use it as a business line. I am the only person in the business, so I don't want to give strangers my personal cell. I like having the desktop phone as well so it will ring separately. I use it every time I make a call out for my business, I also keep track of all my contacts, calls, and missed calls via messages.
Pros
- Organizes contacts
- Customer service/chat
- Cares
Cons
- My app doesn't always show me when I have a text message or missed call. It's like I have to refresh or change settings every time I want it to be better updated.
- Because I don't see missed calls or texts, I don't respond timely, and it makes me look unprofessional.
- There is a lag from the time a text message shows up on my computer app and the time it's actually recieved. Very slow.
- Room for growth (I'm a one person team at the moment)
- A place to separate personal life from business.
- Safety feature that I don't have to give out my cell phone.
- Like having a landline so I can use it for emergencies.
- Zoom and Microsoft Teams
I honestly haven't tried the videoconferencing on Nextiva yet to be able to compare, but I like the handheld phone. I'm guessing Nextiva has a place to add docs, but I haven't tried to find it yet. I'm just such a new business, I'm still figuring out Nextiva's features.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes
Comments
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