Nextiva Contact Center is a must have for any customer centric sales flow
May 27, 2024
Nextiva Contact Center is a must have for any customer centric sales flow
Score 10 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with Nextiva Contact Center
We use Nextiva Contact Center for a round robin call center for sales, support, technical help, etc.
We needed a simple to set up, easy to use, transparently priced solution for our talk to sales, support, etc lines - and we wanted them to all be connected to the same phone number - offering a selection menu for who the customer would like to talk to.
We needed a simple to set up, easy to use, transparently priced solution for our talk to sales, support, etc lines - and we wanted them to all be connected to the same phone number - offering a selection menu for who the customer would like to talk to.
Pros
- Round Robin
- Call routing
- On hold
Cons
- Nothing of note so far for us
- Boosted ROI
- Increased inbound call volume
Nextiva Contact Center had all of the features we needed at a very affordable price. Dialpad had the needed features, but they were locked on a super expensive tier.
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
Yes
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes
Comments
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