Item: Nextiva Contact Center
Rating: 8
Author: Tatum D Stepherson

Use Cases and Deployment Scope

I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be able to see their status, their availability, and the many reports that are offered help with managing the team and seeing areas of improvement. The main issues we have been experiencing with Nextiva, Unity, that is, has been having a lot of issues with pop ups during calls of the same call. Other than that, the support team is great! But sometimes you did get transferred 2 to 3 times to reach the correct department.

Pros and Cons

Reporting
Support
Features
Self Service

Unity
Tech Support

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva Contact Center again?

Yes

Likelihood to Recommend

The features are top tier. Any and everything you can think off is already available. But you have to figure out how to use it. Support is always available to assist, and the call could be very long and time consuming. There is a plethora of information on their site, but I like to get straight to the point and speak with someone.

Revive RX

Software Version

Overall Satisfaction with Nextiva Contact Center