I think Nextiva Contact Center is the best VOIP Company you will ever need.
May 30, 2024

I think Nextiva Contact Center is the best VOIP Company you will ever need.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Nextiva Contact Center

I am the IT administrator for a large organization that uses Nextiva Contact Center. The problems we encounter are very little to none. We use the phones to communicate with the public. I think Nextiva Contact Center is the best phone service company in the world. When we do have problems, Nextiva Contact Center support is very easy to get to and they help us right away. Incredible people that actually care about their clients and people!

Pros

  • Communication
  • Friendliness
  • Reliability
  • Cool technology
  • Allows for better integrations with existing technology
  • saves a ton of money
  • OnSIP
Nextiva Contact Center was cheaper and more reliable. They are highly rated in fortune 500 companies. Their price and reliability is the reason why. They make it affordable for small businesses because they actually care. Never have I dealt with an organization that had employees that actually cared for their clients. Have developed great relationships with these people and can trust them wholeheartedly.

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

We had an issue with the fire alarm system that needed analog phone lines. Nextiva Contact Center support was able to find an expert and offer a solution that I would have never thought of. They introduced a special kind of box called a cisco ata box for converting digital to analog phone service. That solved our issue for our fire alarm system that has to have monitoring via a analog phone line.

Nextiva Contact Center Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using Nextiva Contact Center

100 - They are all employees for a large non profit organization that helps the public. They provide lots of services to the public that is funded through grants and donations. They all have different roles and titles.
1 - Need good IT skills
  • Public Funding
  • Friendlyness
  • People Going

Comments

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