Item: Nextiva Contact Center
Rating: 10
Author: Josh Klitzner

Overall Satisfaction with Nextiva Contact Center

Use Cases and Deployment Scope

When there are the rare issues with the product, the contact center comes through to be able to successfully resolve my issue. Professionalism is key, but more importantly, the support provided from the contact center to be successful in resolving the issue. I will continue to rely on the contact center till the end of time.

Pros and Cons

Pros

providing help with product
troubleshooting
professionalism

Cons

Occasional bugs with the product but contact center helped

Return on Investment

Easy communication with client
Provide helpful support
Working towards being successful with the product

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Likelihood to Recommend

If I were to not be able to resolve the issue myself, I can rely on the Nextiva Contact Center. Being able to patch the product is not something I personally have the ability to do where Contact Center can. But if it needs a simple reboot, I can handle something that simple where I would not need to bother the Contact Center

Nextiva Contact Center Feature Ratings

Comments

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