Item: Nextiva Contact Center
Rating: 3
Author: Verified User

Overall Satisfaction with Nextiva Contact Center

Use Cases and Deployment Scope

My office uses Nextiva for all calls and faxing. Nextiva features both a mobile and desktop app, allowing our office to not require a physical phone and to work remotely without the pesky hardware. The faxing feature is online and can be accessed simply with an internet connection, further requiring less physical hardware and improving efficiency.

Pros and Cons

Pros

Online faxing features.

Cons

Mobile app has way too many bugs.
Desktop app is very glitchy.

Return on Investment

Improved remote operations.

Support Rating

It took far too many calls to support and much time to solve the issues my office was experiencing. It was not an easy experience, and the difficulty I experienced contacting support made me lose trust in the company.

Usability

Nextiva has the ideas, but hasn't executed them well enough in either of their apps. Both apps are very glitchy and my team is constantly experiencing bugs or issues.

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Are you happy with Nextiva Contact Center's feature set?

Did Nextiva Contact Center live up to sales and marketing promises?

Did implementation of Nextiva Contact Center go as expected?

Would you buy Nextiva Contact Center again?

Other Software Used

Clio, Adobe Acrobat, Adobe Acrobat Sign

Likelihood to Recommend

In the past year, my office has experienced way too many bugs within the mobile and desktop apps, dropped calls, loss of call quality, and overall service issues. We've spent way too much time troubleshooting and on call with service that it has made us begin to look into other service companies because we are really done with Nextiva.

Nextiva Contact Center Feature Ratings

Comments

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