Using NICE.
Updated September 25, 2024

Using NICE.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone

Define the problem. Ask yourself what the problem is. Understand the root cause(s) of the problem. List possible solutions to the issue (s). Select the best possible solution. Make a decision to take action.

Pros

  • Management
  • Good community.
  • Well documented.

Cons

  • It will be great to have a customisable reports on the webstation.
  • So far all good.
Great community thinks there are challenges; however, we always tend to find answers.
Not Sure

Do you think NiCE CXone delivers good value for the price?

Not sure

Are you happy with NiCE CXone's feature set?

Yes

Did NiCE CXone live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone go as expected?

Yes

Would you buy NiCE CXone again?

Yes

So far, it's working like a dream. Although some reports are not there, we can work around them, and we hope to be much more effective soon. Apart from this, Nice has had an excellent community to support us. I think it's a fantastic product and well-made. Thank you all for the support.

NiCE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call tracking
10
CRM software integration
10
10.0
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using NICE CXone

1800 - telecommunication
14 - analysts and sdl
  • scheduling
  • forecasting
  • agents to be able to book holiday

Comments

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