Maurice review
October 03, 2024

Maurice review

maurice spencer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone

it helps me get all the calls that we need to get through with consumer cellular, since we have had the CXone program it has made work much easier than it was before, hopefully the bugs in the program get fixed to keep it from freezing all the time, that's the only that i have an issue with

Pros

  • makes work easy
  • the calls com through quicker
  • very easy to navigate

Cons

  • the freezing of the system
  • very easy to use with our system
because it makes my job easier
Yes - not sure of the name of the last system

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

i just don"t like when the system freezes

NiCE CXone Mpower Feature Ratings

9.0
Agent dashboard
9
Validate callers
9
Outbound response
10
Click-to-call (CTC)
7
Warm transfer
10
Call scripts
9
Call tracking
10
Multichannel integration
8
CRM software integration
9
9.1
Inbound call routing
10
Omnichannel inbound routing
8
Recording
10
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

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