NICE CXone-From a healthcare point of view/usage.
Updated October 15, 2024

NICE CXone-From a healthcare point of view/usage.

Amanda West | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone

NICE CXone has been a game changer and relieves stress with daily schedules and submitting time off! I have worked in healthcare for almost 18 years, and this is by far the most accessible platform to use. It's so nice not to have to submit a time off request in person. Sometimes, that can become hectic! I love how you get a full calendar view to see availability. It is helpful as a mom so I can take time off ahead for school events, etc. When it becomes busy at work, NICE gives reminders of your breaks and allows you to have reminders set if it's not time just yet. Our metrics are important for our evaluations at work, so this keeps me ahead! I couldn't ask for a better product to help with time management. It truly helps me balance my work and home life. Thank you for your services, and I highly recommend them to all organizations!

Pros

  • Break reminders ahead of schedule.
  • Immediate updates if management has to adjust your daily schedule.
  • Calendar view of an entire year's schedule.

Cons

  • The downfall is the program times out after so long and you have to log back in.
  • I do not have access to that part of NICE CXone.
It's very easy to use, access, and be able to understand how to use. I appreciate the simplicity and options.

Do you think NiCE CXone delivers good value for the price?

Yes

Are you happy with NiCE CXone's feature set?

Yes

Did NiCE CXone live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NiCE CXone again?

No

I honestly cannot think of a scenario where it's less appropriate! It is well suited for easy access and ease of use and is literally at the click of a mouse. I couldn't ask for anything better for a time management platform.

NiCE CXone Feature Ratings

Using NICE CXone

3000 - Apria and Owens & Minor
n/a
  • Metrics
  • Requesting time off
  • Stats for call types
  • Lunch and break reminders
  • It would be great to have mobile access
This has been such a wonderful and easy to use platform, I do not stress over my daily schedules anymore.

Evaluating NICE CXone and Competitors

  • Ease of Use
I would try to find NICE CX one a lot sooner than I did! I couldn't say enough good things about this program and how successful it has made my time management and metrics improve! I feel like more moving parts of the company should incorporate this if they haven't already.

NICE CXone Implementation

I honestly would say the speed and efficiency was the best part of the implementation. It was easy to navigate once it was up and running and it was self-taught on a lot of the parts.
  • Implemented in-house
Change management was a big part of the implementation and was well-handled
  • There were no issues with the changeover.

NICE CXone Training

  • Online Training
It was easy to do and I didn't have to leave my house!

NICE CXone Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response
I did not, my employer did.
When there was the bluescreen outage and I lost access to NICE CX one, the IT team responded quickly and was able to get my software added and running to my new pc within 24 hours.

Using NICE CXone

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Requesting time off
  • Having a year long view
  • adding activities daily to control metrics
  • Nothing :)

Comments

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