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October 18, 2021

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Arlene Uresti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We use it to answer calls to verify payments.

Pros

  • Clear sounds.
  • No disconnects.
  • Easy to use.

Cons

  • It does freeze a bit.
  • Goes in and out.
  • Let me take care of business.
  • Answer calls efficiently.
  • Lots of background noise.

Do you think NiCE CXone Mpower delivers good value for the price?

Not sure

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NiCE CXone Mpower go as expected?

I wasn't involved with the implementation phase

Would you buy NiCE CXone Mpower again?

No

Just started using NICE CXone and I can honestly say it is a better phone system the other ones I have used. I recommend this over anything else any day.

NiCE CXone Mpower Feature Ratings

9.0
Outbound response
9
Warm transfer
9
Interactive voice response
9
CRM software integration
Not Rated
9.0
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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