User friendly and easy to adapt!
October 18, 2021
User friendly and easy to adapt!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use NICE to make outbound calls to customers. It is easy to use.
- Viewing upcoming appointments and schedule.
- Easily access phone numbers to make calls.
- Audible noises to know when you receive an inbound call.
- Connecting to the agent leg can be tedious because it automatically times out after 30 seconds.
- It could be easier to schedule appointments (less details).
- Clearer tracking of how many calls have been made.
- Saves time with scheduling appointments, callers never miss an appointment due to the system automatically butting you into follow up for a scheduled call.
- Negative: Takes extra time having to reconnect to the agent leg between every call.
- Sound quality is nice, easy to use and user friendly.
It is easier to record data such as RPC: how many people actually answer calls. So we know exactly how many people we are reaching.
Yes - We were using Avaya. I am unsure as to why we had switched.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes