Coach - NICE CXone
November 02, 2021
Coach - NICE CXone
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
My company is fairly new with using NICE CXone; however, it has made a huge impact since the transition. This software is used by our support, management, and customer service departments to ensure a swift and easy scheduling system. The business problems that are no longer around, thanks to the NICE CXone consist of: proper scheduling updates, time-request offs, secure login, schedule availability at the click of a button, and the ability to confirm the agents confirmed out of the office. I would highly recommend using this service.
- Time off request.
- Schedule display.
- Modification alerts.
- Accurate surveys.
- Increase in incoming calls.
- ROI
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes