NICE CXone is the Call Center Software for me!
November 02, 2021
NICE CXone is the Call Center Software for me!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
My organization uses NICE CXone as our main phone system for a specialized department's call center. It is used by the department to receive inbound inquiries and make outbound resolution calls. By having our department admins available through NICE CXone, callers receive quicker assistance and a quicker resolution. Other specialized departments within the business use NICE CXone to manage their inbound call center calls.
- Connect Callers.
- Provide Caller ID.
- Allow Easy Transfers.
- Often is buggy.
- Dropped calls.
- Silent lines.
- It is great most of the time but when there are outages, it is frustrating for our agents and callers.
I'm not sure what customizations my organization may or may not have done.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes