Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone keeps us compliant with CFPB rules/regulations. We also love NICE CXone because it has increased our efficiency significantly by increasing the number of dials we get through, AMD only puts the right calls in front of the agents, and the reporting allows us to monitor in all necessary areas.
- Increase Dials.
- Keeping Us Compliant.
- Increase in Penetration Rate.
Yes - We were on an old Genesys dialer with 0 reporting capabilities.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
NICE inContact provides great reporting within the Central platform, but the Clearview integration could be better. There always seems to be discrepancies in the numbers between both platforms. The ease of use in Studio (IVR building) is great, but the limitations on how it only allows bits and pieces of certain code languages are a little frustrating. ACD Management would be great if you could edit things on all levels. For example, editing dispositions at the agent level.