Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is our main connection between the company and the customer. It is used for inbound and outbound calls.
- Agent reports for both the individual and the company as a whole.
- Ability to both outbound calls and outbound emails.
- The ability to have multiple calls, and connect or transfer as needed.
- Being able to personalize the screen a little more.
- Being able to add personal tones for both inbound and outbound calls.
- Being a CSR, I don't get involved with the ROI.
I do not have the authority to make these changes.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes
NICE CXone Feature Ratings
Using NICE CXone (formerly NICE inContact)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Answering each call.
- Time spent on each call.
- None
Yes, but I don't use it