Overall Satisfaction with NICE CXone (formerly NICE inContact)
Walmart eCommerce uses it throughout the whole company, as far as I know. Different teams use it for inbound and outbound calls, chats, and some emails. Being able to connect to the programs we use to look up customer information is really helpful and provides quick customer service. There are some times when it doesn't load, but usually, a refresh and clearing cache and cookies help.
- Connect customer information to our programs.
- Allow for customization for users.
- Easy to use.
- Ability to see when your teammates are on lunch or break or any other status.
- Different ringtones for when contacts come in.
- Fully customizable color schemes for dark or light mode.
- Quick replies for faster contacts.
- Options for transferring and 3 way calls.
- Calls dropping before or mid way.
I personally have not had any options to customize the platform that we use, but our management does appreciate any and all feedback we have given. I like being able to see when my coworkers are on break or what status they are in as it is helpful if I go over my needing to go to lunch or break.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes