Great Intergraded Softphone!
February 05, 2025

Great Intergraded Softphone!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone Mpower

We use this for our integrated softphone system and it works great. I prefer this over Cisco's system. Easy to navigate and track time of everyone. Auxes are easy to switch between and issues can be reported right away. I recommend this software to all virtual call centers as it definitely streamlines the processes required to keep a call center running.

Pros

  • Virtual Interface
  • Easy to report Issues
  • Detailed reports

Cons

  • More Phone Ringtones
  • Able to implement this in a virtual setting for employees
I recommend this to anyone who needs a system that can be adapted to their needs.

Do you think NiCE CXone delivers good value for the price?

Yes

Are you happy with NiCE CXone's feature set?

Yes

Did NiCE CXone live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone go as expected?

Yes

Would you buy NiCE CXone again?

Yes

NICE Cxone Mpower is great for a virtual call centers but can also be used in a regular call center setting. It gives details report of agents downtimes which is great for tracking productivity. A great way to being together workers in the workforce. You can easily find and lookup other agents and extensions as well.

NiCE CXone Feature Ratings

7.0
Agent dashboard
8
Validate callers
5
Outbound response
5
Warm transfer
10
Interactive voice response
7
REST APIs
Not Rated
Call tracking
6
Multichannel integration
8
CRM software integration
Not Rated
9.8
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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