Item: NiCE CXone Mpower
Rating: 8
Author: Verified User

Overall Satisfaction with NICE CXone Mpower

Use Cases and Deployment Scope

We use this for our integrated softphone system and it works great. I prefer this over Cisco's system. Easy to navigate and track time of everyone. Auxes are easy to switch between and issues can be reported right away. I recommend this software to all virtual call centers as it definitely streamlines the processes required to keep a call center running.

Pros and Cons

Pros

Virtual Interface
Easy to report Issues
Detailed reports

Cons

More Phone Ringtones

Return on Investment

Able to implement this in a virtual setting for employees

Usability

I recommend this to anyone who needs a system that can be adapted to their needs.

Products Replaced

Key Insights

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

Likelihood to Recommend

NICE Cxone Mpower is great for a virtual call centers but can also be used in a regular call center setting. It gives details report of agents downtimes which is great for tracking productivity. A great way to being together workers in the workforce. You can easily find and lookup other agents and extensions as well.

NiCE CXone Mpower Feature Ratings

Comments

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Great Intergraded Softphone!