The great Impact of NICE CXone Mpower
February 05, 2025
The great Impact of NICE CXone Mpower
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone Mpower
Our company uses NICE CXone Mpower to make workflow smoother and faster for the agent and customer. With NICE CXone Mpower we can have valid information on the screen by the time the customer gets to us. Systems help decrease the number of customers who are transferring around.
Pros
- Collaboration with Agent
- Seamless Process
- Time reduction
Cons
- Lack of customer support
- Technical Issues
- Some unwanted functions
- Positive Impact is use of system
- Negative impact if their is a technical Issue you are kind of stuck
- Positive is decrease in transferring customers to the point they hang up or get upset.
Yes - I believe it replaced the Nice CX one. I am not sure why the company replaced it.
Do you think NiCE CXone Mpower delivers good value for the price?
Yes
Are you happy with NiCE CXone Mpower's feature set?
Yes
Did NiCE CXone Mpower live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NiCE CXone Mpower go as expected?
I wasn't involved with the implementation phase
Would you buy NiCE CXone Mpower again?
Yes
Comments
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