Great Software
Overall Satisfaction with NICE inContact CXone
NICE is used across our organization to help with our workforce management. The easy-to-use tool allows employees to better track their day-to-day schedule. When I was an agent and required to use this system. I was able to navigate very effective and efficiently throughout the day. Very few times did I recall that I had system issues.
Pros
- Able to view schedule with an easy format.
- Able to request time off easily.
- Able to navigate software with ease.
Cons
- I am used to NICE. I understand the software enough that I cannot see the room for improvement.
Not Sure
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