Item: NICE CXone
Rating: 10
Author: Munira Grinnage

Use Cases and Deployment Scope

NICE is used across our organization to help with our workforce management. The easy-to-use tool allows employees to better track their day-to-day schedule. When I was an agent and required to use this system. I was able to navigate very effective and efficiently throughout the day. Very few times did I recall that I had system issues.

Pros and Cons

Able to view schedule with an easy format.
Able to request time off easily.
Able to navigate software with ease.

I am used to NICE. I understand the software enough that I cannot see the room for improvement.

Usability

The system is easy to navigate.

Reporting Capabilities

We can improve on the reporting on Average Handle Time per agent.

Products Replaced

Not Sure

Likelihood to Recommend

Navigation is the key to this software. I feel it's an excellent tool for any organization to be able to use with ease. NICE caters to all learning styles and abilities within an organization. This is key for any success of an organization to have systems that are easy to navigate. Not everyone is tech savvy.

Great Software

Overall Satisfaction with NICE inContact CXone