Overall Satisfaction with NICE inContact CXone
It is used within our division and, I suspect, throughout the entire company. It allows employees to check/request days off without taking the time of supervisors. Also allows me, as a lead to monitor the efficiency of our team in the handling of calls. Allowing employees to actually enter their requests directly supports the idea of individual autonomy within the team framework.
- Allows real-time tracking of call wait volume, time and category.
- Compile data to analyze patterns of productivity efficiency.
- Quickly note how many team members are on calls vs. available.
- The schedule viewer page would benefit from some color to make it more readable.
- An easy way to save table width settings to be able to read most pertinent data without adjustment.