Overall Satisfaction with NICE inContact CXone
NICE and inContact handle our customer interface as well as time-off requests.
We get faster and more accurate information for scheduling, usually cutting down on the stress of having to make last-minute arrangements.
Feedback is given in near real-time, making it both timely, specific, and relevant.
It used to be, with my company, that you had to "dial in" to start making sales calls, and sometimes that process took forever (at least in "retail" time). And requesting time off was a pain in the neck. Sometimes you wouldn't find out until days before your requested dates whether you were approved or denied, and then you might have to make alternate plans. NICE inContact CXone makes both processed faster and easier.