I used it daily!

We use NICE incontact CXone across most of the organization. We use it to communicate with our students, also to run outreach campaigns, keep track of daily performance, and allows communication across departments. We also use it to listen to our employees for quality assurance purposes. It is a big part of our organization.

We use the scripts daily. We support multiple universities, and it can be hard to keep track of which university we need to be speaking toward and the scripts are very useful. It has reduced our misbranding incidents with certain universities, which in turn provides us the opportunity to keep great relationships with our clients.