NinjaOne RMM
October 06, 2022

NinjaOne RMM

Ankit Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • RMM

Overall Satisfaction with NinjaOne

NinjaOne solves a huge amount of issue for us, previous RMM solution offered similar feature but they tool a lot more configuration and testing to confirm if solution working as intended. NinjaOne fixed for us the patching. Its easier to keep everything up to date and its save us a lot of time so they can work on other things. Monitoring also approved we get the rights messages and not a lot of items that need no action.
  • windows patching and 3rd party patching works like a charm.
  • The automation is great.
  • Since NinjaOne RMM is cloud-based, our IT staff can now provide remote support to in-house and remote users.
  • NinjaOne documentation could be improved.
  • The reporting can gain customization.
  • Would like to see more emphasis is on network and endpoint security integartion.
  • Monitoring has helped us to deliver on our SLA agreement with customers
  • NinjaOne makes it so easy to support our remote client.
  • The overall cost of NinjaOne RMM is competitive to comparable solution, and is far cheaper than the expensive monitoring service we're trying to get out from underneath.
  • We now receive condition alerts more quickly and reliable than with our high-priced server monitoring service.
  • Replacing anydesk with this so we can help the users remotely.
  • Everything is integrated into a single pane: asset, tracking, backups, updates, patches.

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With a significant proportion of our workforce remote, we require a SaaS tool that is easy to manage, robust and allow us to fix the computers remotely without disrupting our end users NinjaOne fits the bill!. Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it. Patching is made simple as I can see on one page what was successful and what wasn't.