NovaTime use in a company of 60
Anonymous | TrustRadius Reviewer
April 09, 2020

NovaTime use in a company of 60

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Novatime

Our company of 60 employees all use NovaTime as our time management system. Exempt or non-exempt employees all use it to either log their hours, request/submit PTO, or view the company-wide PTO request off.
  • Processing payroll is quite simple.
  • PTO request off is straight forward.
  • It's rather intuitive in use.
  • It can be very slow and delayed in punches.
  • It doesn't always capture everyone's punches immediately.
  • There are quite a few areas where you have to be mindful of saving it correctly otherwise the information is all lost and that can be frustrating for users.
  • We have had a few scenarios where the PTO accrual dropped off and it did take 3 attempts of reaching out to customer service to get it sorted.
  • The customer service team has collaborated with me in creating new PTO categories to automate certain needs to save me some time.
Overall, NovaTime does meet our needs and it is quite simple to use. I am the main admin and the ability to pull reports and process payroll is really quite simple and straight forward. To add new employees and remove old ones is very easy as well. I also am a user and clock in and out daily and the use of that interface is really easy as well.

Do you think Novatime delivers good value for the price?

Yes

Are you happy with Novatime's feature set?

Yes

Did Novatime live up to sales and marketing promises?

Yes

Did implementation of Novatime go as expected?

Yes

Would you buy Novatime again?

Yes

I was part of the launch of NovaTime for our company and the transition was received rather well because it is a rather intuitive and straight forward system from the user side. The main frustration that our users have had are with the non-exempt employees who have to clock in. The system can be delayed or miss punches that individuals have tried to make. Overall, customer support has been very helpful, and for the most part, rather timely.