ON24 Review
Updated August 13, 2020

ON24 Review

Brigitte Vachon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

Our company currently uses ON24 to deliver 5+ webinars per month in our marketing department. We offer multiple training webinars for our customers.
  • Lead generation
  • Fantastic training resources on how to use the tool
  • Great customer service
  • Easy to use console
  • Would like a customizable acknowledgment/landing page once a survey is submitted. Example: offer customer collateral once they submit the survey.
  • We have had a couple pre-recorded webinars not launch in the last couple of weeks. ON24 should have a feature that allows us to manually intervene and push recorded webinar to an audience.
  • Unlimited reports only access per account.
ON24 automatically feeds Eloqua for our company which is in turn feed salesforce for lead distribution to our sales team.
  • Webinars have never been a large lead generator for our company compared to face to face events. We use webinars in hopes of generating leads however it seems as though it mainly used by our customers to educate.
  • Has increased customer engagements
I have only encountered 1 unavailability issue. It was brief. My main complaint is how slow analytics can be at times.
ON24 reports are more robust, the console is more professional looking with customizable features as well as the registration pages.
ON24 is well suited for live demos, slide presentations, internal or external training.

ON24 Feature Ratings

Audience polling
8
Q&A
8
Branding options
9
Integration to Marketing Automation
Not Rated
Participant roles & permissions
8
Confidential attendee list
9
Calendar integration
10
Record meetings / events
10
Slideshows
9
Event registration
7

Using ON24

20 - Event Specialists in Marketing Department