The webinars discovery
Updated August 04, 2020
The webinars discovery

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
We mainly use ON24 to launch our insights reports. A week or so before the launch date, we host two webinars for our teams (no less than 80-100 attendees in each one) and two more for clients on the launch day (our record has been 1,000 registrants and about 500 attendees within two sessions or a launch). Around the world, it's used by our Marketing and Insights Teams to present recent insights to our clients although normally related to content launches. The business problems webinar address are basically the liability and complexity of other systems such as Skype or Webex, and the possibility to offer our clients multiple touch points with our company as well as a short and sweet way to catch up with our insights.
- Internal communications
- Lead generation
- Training
Pros
- Recording training sessions for newcomers, i.e. Google Analytics, Hootsuite,etc.
- On-demand views for clients: we didn't do that before but it's amazing to see how the views and leads of webinars keep coming from on-demand viewers.
- The automated emails are wonderful and can be personalized easily.
- Super easy for attendees to connect just with their compute,. no phone call needed.
- Producer figure is a plus. Makes it easier to manage webinars.
Cons
- When a webcam is involved, everything can happen. In my opinion, it's not developed enough and the fact that the person you see on screen can't really be chosen by the producer is a shame. I had a really bad experience with several people from around the world connected and since then, I haven't used that option anymore.
- The console builder could be enhanced too, too many buttons to click to just change a comma or the size of the widgets.
- Why can't I schedule easily a 45-minute webinar? They all have to be in 30-minutes slots and we know that if it's more or less, people complain because they blocked that time in their calendars.
- It's not possible to delete an uploaded PPT, you always have to replace it, and it can be confusing.
- In the Presenter's view, it would be great if you could hide more than one slide at a time. Also, if you upload a PPT with slides that are hidden, it would be great to keep them like this once uploaded.
- Instead of raising an incident, I'd like to delete test/run through webinars myself.
- When you have a lot of webinars, and from a lot of countries in my case, it would be very useful to be able to create folders to tidy them up.
- For attendees in a live webinar, it gets stuck more times than we'd desire and this is a constant in the feedback at the satisfaction survey we do at the end.
I'm looking forward to it! For now, we import manually all those registrants who want to receive our newsletter.
- In terms of internal training, ON24 makes it easier for us to attend international meetings and we save a lot of time thanks to recorded trainings.
- Since we have ON24, we link all insights launches (6 a year at least) to webinars and we have created a dynamic in which we can see very loyal attendees to our webinars and a boost of sales leads with people showing more interest in how to apply the content of the webinar to their business.
- Skype for Business (formerly Lync) and Webex Meetings
As mentioned, we felt they were not as reliable and easy to use as ON24.
ON24 Feature Ratings
ON24 and Communications During a Pandemic
- Internal communications
- Lead generation
- Product Marketing
ON24 Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - No, I suggested to make it possible to set 45 minutes webinars and it seems an easy thing to do but it's still not possible.
A couple of times the PPT deck was taking too long to upload and the webinar was about to start and they helped me uploading it straight away.
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