Good, but not quite perfect for our unique use case
May 23, 2021

Good, but not quite perfect for our unique use case

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We are using it across the organization to host our client events. My department puts on the events on behalf of other groups in the firm. It addresses the business problem of how we can reach global audiences, particularly in the absence of our in-person events.
  • Clean end user interface.
  • Not an outrageous number of issues for audience to view presentations.
  • Setting up a single event is easy (minus the hub look and feel—that's a pain).
  • Ease of use for scaled event building (many events of similar type)—not everything copies over when you copy an event, plus, the process of moving events/materials to a hub is also pretty manual. We need to be able to do more things in bulk since we have hundreds of events under a single hub.
  • Data reporting is glitchy and is manual when pulling reports for multiple events under the same hub.
  • Preparing the orientation of windows on the backend of a presentation is an annoying process and things do not move fluidly or help you center them/align them with other windows, etc.
  • Transcripts should not cost $750—that is ridiculous.
  • Cvent integration is not meeting our needs.
  • Every event, we get complaints of the feed cutting out.
  • The presenter portal feels a bit bulky; people seem to get confused pretty easily when we try to acclimate them to it.
  • Has helped up expand the number of clients we can reach.
  • Has helped us pivot quickly due to the pandemic.
  • Integrate with CRM/marketing automation software
  • Track registration and attendance
  • Enable sales follow-up
  • Identify and track top-engaged accounts
Was huge for us. Made the transition pretty seamlessly.
Really hard to scale for large event series. That's my biggest pain point.
More suited for single, stand-alone one-off webinars. Less appropriate for our use—large 100+ webinar conferences all joined together under a hub.

ON24 Feature Ratings

Audience polling
Branding options
Integration to Marketing Automation
Not Rated
Participant roles & permissions
Confidential attendee list
Calendar integration
Not Rated
Record meetings / events
Event registration