Item: OnBase
Rating: 10
Author: Verified User

Overall Satisfaction with OnBase by Hyland

Use Cases and Deployment Scope

Currently, OnBase is being used to streamline medical records and medical record requests across departments at UnitedHealth to eliminate provider abrasion from multiple medical record requests.

Pros and Cons

Pros

Easy to use.
TONS of integration opportunities across multiple servers and applications.
Super easy reporting options.

Cons

Timeouts are inevitable with large quantities of users.
Due to the size of our company we are constantly buying additional user licenses and storage space <— to be fair I’m not part of this purchasing arrangement and not aware of the reasons this is needed as often as it is.

Return on Investment

By streamlining multiple applications which have some of OnBase's features, but not all, we are able to save money by combining them all into one application.
Resource allocation and management. We're able to see where resources can pick up work so that there is less of a need to hire more.

Alternatives Considered

Azure Cosmos DB, NICE Workforce Optimization and TriZetto Facets

OnBase combines all of its features into one user-friendly platform.

Other Software Used

ClinicSource Therapy EMR, Azure Cosmos DB, NICE Workforce Optimization

Likelihood to Recommend

Assignment of work, document review workflows, work views for specific departments, application integrations with web services and API’s.

OnBase Feature Ratings

Using OnBase by Hyland

Users and Roles

Clinical, claims, operations, process management.

Support Headcount Required

10 - Developers with workflow/workview knowledge. Sql developers, Ssrs developers.

Business Processes Supported

Workflow
Workview
Reporting
Document storage

Innovative Uses

Call center management via workview
Combine 5 applications into onbase and separate security levels by each department and sub departments

Future Planned Uses

Microsoft office integration
Sharepoint integration
Optical character recognition

Likelihood to Renew

Onbase is a multifunctional application that can integrate with nearly anything.

Evaluating OnBase by Hyland and Competitors

Products Replaced

Not Sure - N/a was not part of this decision process.

Key Differentiators

N/a was not part of this decision process.

Evaluation Lessons Learned

N/a was not part of this decision process.

OnBase by Hyland Implementation

Implementation Rating

N/a was not part of this decision process.

Implementation Details / Implementation Partner

Don't know

N/a was not part of this decision process.

Implementation Phases

Not sure - N/a was not part of this decision process.

Change Management Lessons

Not sure - N/a was not part of this decision process.

Implementation Issues

N/a was not part of this decision process.

OnBase by Hyland Support

Support Rating

We have a hyland staff member on hand to discuss immediate issues and get them resolved.

OnBase Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Exceptional Examples of OnBase Support

We have a hyland staff member on call to address immediate issues and concerns.

Using OnBase by Hyland

Usability

Great product with so many options for integration and performance

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None