A highly tool-able ECMS to meet almost any requirement set
Andy Barker | TrustRadius Reviewer
September 09, 2020

A highly tool-able ECMS to meet almost any requirement set

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OnBase by Hyland

We currently use OnBase by Hyland as our primary records management repository across most of the organization. Our largest processes that are managed in-system use Agenda Management (for City Council, Planning Commission, and a few other boards and committees) and Electronic Plan Review for all of our engineering, commercial building, and many zoning permit projects. These are also powered by OnBase Workflow for process automation, and Application Enabler to assist in document capture and retrieval from third-party systems.
  • Customization.
  • Breadth of modules & capabilities.
  • Content management.
  • Google apps support.
  • Cloud team responsiveness.
  • Dependence on Microsoft Office.
  • Elimination of numerous filing cabinets and storage rooms.
  • Faster turnaround on plan review projects.
  • Reduction of unstructured and duplicated data in share drives.
Support for OnBase comes in many forms depending on what's needed. I've worked with their tech support team on numerous occasions - sometimes, they even got the development team in to assist on calls if it was a particularly difficult issue to track down. The Hyland Community site is extremely active with other users and Hyland staff to answer questions, and most of the time, you can find a solution to what you're working on there. Then there's Hyland's annual training conferences, and their on-site and e-learning class opportunities and certification programs to make sure you're equipped to tailor your system to your organization's specific needs.
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user.

Do you think OnBase by Hyland delivers good value for the price?

Yes

Are you happy with OnBase by Hyland's feature set?

Yes

Did OnBase by Hyland live up to sales and marketing promises?

Yes

Did implementation of OnBase by Hyland go as expected?

Yes

Would you buy OnBase by Hyland again?

Yes

OnBase is well-suited for content management needs - especially when there are many channels by which new content needs to be captured. Even if your organization has a heavy investment in legacy terminal-based apps, OnBase has the ability to integrate with those to provide document storage and retrieval. As for process automation, OnBase workflow allows for the development of no-code rules-based processes that can be routed throughout your organization to slash response times, so they're a great fit for organizations looking to reduce reliance on paper but perhaps don't have in-house programming staff.

Hyland is still working on their mobility game, so it may not be the best fit if you have a lot of field staff consuming content on mobile phones.

OnBase by Hyland Feature Ratings

Content capture & imaging
10
File sync, storage & archiving
9
Document management
10
Records management
10
Content search & retrieval
9
Enterprise content collaboration
9
Content publishing & creation
8
Security, risk management & information governance
10
Contract lifecycle management
8
Automated workflows
10
Artificial intelligence
9
Mobile support
3
Integration
9