You get what you pay for
May 16, 2022

You get what you pay for

Doris Lee | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OneCause

We used OneCause to plan and execute our Live Art Auction
  • Easy to donate
  • Reporting
  • Bidpal platform is easy to use
  • Image uploading
  • Back-end management could be a little more detailed and userfriendly
  • Clear registration instructions
  • In this particular event, the OneCause Representative who supported us the day of the event was not fluent and did not understand the dynamics of how we use the platform.
  • We had multiple duplicate entries.
Although our experience with OneCause in 2022 was not the best, in 2021 the overall experience was better. The acceptable size of pictures for the site is too small, the landing page for donors is confusing, registrants can only register 1 participant at a time, and a lot of backend work.
Our experience in 2021 was much better. This year our consultant seem to always be rushed to get through our call and the training we received in 2021 was not available or offered this year and our support rep on the day of the event was not fluent in OneCause knowledge.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

No

Would you buy OneCause again?

Yes

Adding photos to items needs work, there are too many steps in the process. Duplicate entry - Not easy to change or fix bad bids the night of the event.