1. Home
  2. Nonprofit Fundraising Software
  3. OneCause Reviews
  4. User Review of OneCause
Events NEVER go as planned, OneCause is always a step ahead and has your back.
June 08, 2022

Events NEVER go as planned, OneCause is always a step ahead and has your back.

Ashley Ford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

VIPS is a non-profit organization that uses OneCause for events and fundraising purposes.
  • Silent auctions.
  • Inputs/Exports data.
  • Payments
  • Tickets - we didn't use this feature, seemed confusing, but will be using in future.
  • Raffle - we had complaints that the page was not laid out very well. Our raffle should've had its own tab. I'm sure if we looked into it, we could've created one.
  • Image links are difficult to obtain, and that's the only way to upload images to the page.
  • Event Support.
  • Overall guest/donor experience.
  • Reaching a larger support, being able to incorporate virtual options.
The system is confusing at first. Having to use image links is a pain. However, once you get familiar with the software, it's easy and simple. Just get in touch with a representative, schedule a call, and ask questions, and it will be a game-changer.
OneCause was new to my organization. We had trouble understanding at first, it was difficult figuring out a point of contact (there really isn't one - tech. support). The representative we finally got in touch with, made understanding OneCause MUCH easier for my entire team. We applied to receive a 'day-of' event manager - last minute, it didn't create a problem, OneCause quickly assigned us one. The event manager we were assigned didn't communicate with us, even when attending a call with the representative. On the day of our event, the event manager that showed, up was not the same person we were put in touch with. However, NO COMPLAINTS! The event manager was so helpful and knowledgeable. Even with quickly changing our Silent Auction close time, with literally a minute to spare. The power went out at our venue, and the iPads she brought had cellular access, so we were able to still operate smoothly. Without the event manager, registration and checkout wouldn't have been as quick. 100% recommend using a 'day off' event manager. Even post-event, instead of tech. support, we are able to text/call the same event manager, with ANY questions. Rather than being on hold.
GreaterGiving, I used in the past. It was similar to OneCause, just cheaper. You get your money's worth from OneCause, it's worth the price difference. 100%. Even investing in the 'day of' Event Manager. Completely worth it.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

No

Would you buy OneCause again?

Yes

OneCause was new to my organization. We had trouble understanding at first, it was difficult figuring out a point of contact (there really isn't one - tech. support). The representative we finally got in touch with, made understanding OneCause MUCH easier for my entire team. We applied to receive a 'day-of' event manager - last minute, it didn't create a problem, OneCause quickly assigned us one. The event manager we were assigned didn't communicate with us, even when attending a call with the representative. The day of our event, the event manager that showed up was not the same person we were put in touch with. However, NO COMPLAINTS! The event manager was so helpful and knowledgeable. Even with quickly changing our Silent Auction close time, with literally a minute to spare. The power went out at our venue, and the iPads she brought had cellular access, so we were able to still operate smoothly. Without the event manager, registration and checkout wouldn't have been as quick. 100% recommend using "a day of" event manager. Even post-event, instead of tech. support, we are able to text/call the same event manager, with ANY questions. Rather than being on hold.