Look no further for an implementation or post go-live support partner!
April 05, 2021

Look no further for an implementation or post go-live support partner!

Kelly Broderick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

We partnered with OneSource Virtual for our Workday implementation. We now use OneSource Virtual for payroll/tax services and for their AMS (post go-live support) services. We have a small HRIS department (2 people), so having their AMS team has been a great extension to our internal team.
  • OneSource Virtual's customer support provides first class service. They are knowledgeable on every Workday module and response time is quick.
  • Working closely with the group and being able to communicate effectively on issues has been an easy process through their online portal.
  • We have relied on their expertise for benefits and open enrollment each year since go-live (2019) and have run smoothly.
  • They provide webinars and communications to their customers to keep us up to date on changes and upcoming release features.
  • We honestly haven't had a moment where we thought they needed to improve upon a process or issue.
  • OneSource Virtual's implementation team helped automate all of our manual benefits processes, including vendor integrations.
  • The implementation team was top-notch in assisting us in our design process, challenging us where things didn't necessarily make sense.
We evaluated 1 other implementation partner, but there wasn't any comparison. OneSource Virtual made us very comfortable from the beginning, allowing us to interview members of their project team. They were also helpful in providing recommendations for other outside consultants who knew our legacy system and could help with the data gathering process.
OneSource Virtual customer support team is phenomenal. They assign a case manager who meets with us bi-weekly to discuss open tickets and whether we are getting the support we need from the team. We have been fortunate to have a pod who we have worked with closely over the last 2 and half years that have come to know our organization and its quirks.
I am asked by potential customers all the time for recommendations on implementation partner and payroll partner - without hesitation I recommend OneSource Virtual. I even suggest considering their AMS services team for post go-live support.