Great phone option for business
July 17, 2020

Great phone option for business

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

The whole organization uses Ooma for our phone system. We have a desktop phone but also mobile and fax lines for each employee. We also enabled the text messaging feature, so everyone can text from the company's main number or their own direct number. Each person has an extension off the main number and their own direct number, as well as their own digital fax (works like a normal fax but you can send a PDF or receive and it turns into a PDF) number.
  • Pricing - much more reasonable cost than our previous hard line phone system.
  • Convenience.
  • Ease of use.
  • Connection issues.
  • Calls dropped every once in a while.
  • You have to make sure the app stays up to date.
  • Cost savings.
  • Less reliable than hard line phone systems.
  • Virtual assistant to direct calls saves admin time.
Have heard of a few others - Vonage and Zoom calling, think Google has something perhaps as well - but we haven't tested or priced. Only Vonage a few years ago and Ooma was better pricing.
Every time we needed to call someone has answered the phone pretty fast. Our rep is very communicative via email.

Do you think Ooma Office delivers good value for the price?


Are you happy with Ooma Office's feature set?


Did Ooma Office live up to sales and marketing promises?


Did implementation of Ooma Office go as expected?


Would you buy Ooma Office again?


For companies where employees can work remotely, the mobile lines are key. Desktop phones can almost not even be used for everyone. Consider having desktop phones if everyone is in the office and makes a lot of calls. Otherwise the mobile lines are pretty much all you would need. It is great as employees take their phones with them anyway, and we found that employees don't like to carry around 2 cell phones. So just having the app and a dedicated work line solves the issue.

Ooma Office Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call recording
Not Rated
Call park
Not Rated
Call screening
Message alerts
Audio conferencing
Mobile app for iOS
Mobile app for Android
Not Rated