Ooma Office

Ooma Office

Customer Verified
Ooma Office

Overview

Reviews

Ooma is Pretty Great!

10
Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. It is very easy to use and it …

Love Ooma Office

10
We use it to accept calls, text and video calls with clients. We use the phone application to check voicemail and text along with the …

Just Amazing

10
We are using Ooma Office Company-wide. It bridges the gap between our team members and the customer's needs. Now, our customers can choose …

Value VoIP Without Value Quality

10
Ooma [Office] is our company-wide VoIP service. We are tiny but it allows us a chance to communicate with both staff and patrons in ways …
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Another Grateful Customer

10
Ooma Office has an excellent virtual receptionist that you use to set up your office phone, use your business hours and it automatically …
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Easy to use

10
The virtual assistant feature is fantastic. You can type out the greeting and it is read by the virtual assistant. All of our calls have …
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Excellent

6
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our …
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OOMA Office exceeds expectations!

10
We have multiple lines used for phone calls and faxes. We used the [Ooma Office] mobile app heavily as we are now working from home. The …
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Great, feature-rich solution

10
We use Ooma Office to solve complex communication issues we faced with a prior phone system--to just work! It helps us do what we do best …
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Ooma Office Review

8
We use Ooma Office for the entire office (all employees). It has helped greatly with our Customer Service department. The excellent …

Ooma Office

9
I have been using Ooma Office for my business for more than 5 years. I love that the voicemails go to my email so if something important …

Great Job Ooma Office!

10
I am the Facility Manager for one of our company's properties. When I took over this particular property, I was very disappointed with the …

Popular Features

View all 11 features

Message alerts (44)

9.9
99%

Answering rules (46)

9.6
96%

Call screening (38)

9.3
93%

Mobile app for iOS (40)

9.0
90%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Local Phone Number

$9.95

On Premise
per month

Toll Free Number

$9.95

On Premise
per month

Toll Free Calling Plan

$15.00

On Premise
per month

Entry-level set up fee?

  • $19.95 per user/monthOptional
For the latest information on pricing, visithttps://www.ooma.com/small-business…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.6
86%

Call Management

9.2
92%

VoIP system collaboration

9.5
95%

Mobile apps

8.8
88%

Product Details

What is Ooma Office?

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.

With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.

Ooma Office features include:

  • Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
  • Free Local Number– Keep your existing number or choose a new one for free.
  • Virtual Receptionist allows you to manage and route incoming calls easily
  • Mobile App– manage business phone calls from your cell phone.
  • SMS Messaging through the Ooma Office mobile app.
  • Call Park
  • Ring Groups
  • Music on Hold
  • Transfer Music
  • Extension dialing
  • Extension Monitoring
  • Call Forwarding
  • Virtual Extensions
  • Voicemail
  • Call transfer
  • Flexible Numbering
  • Company Directory
  • Call Logs
  • Conference bridge for up to 10 callers
  • Forward calls during device outages
  • Fax Online
  • 7-Digit Dialing
  • Call Blocking
  • Intercom

Advanced Features (Ooma Office Pro)

  • Call Recording
  • Enhanced Call Blocking
  • Overhead Paging
  • Voicemail Transcription
  • Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants

Ooma Office Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Ooma Office Screenshots

Ooma Business Phone Mobile AppOoma Office Pro Desktop AppCustomizable Virtual ReceptionistConfigure System Settings through Ooma Office Manger Online Portal

Ooma Office Downloadables

Ooma Office Competitors

Ooma Office Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America

Alternatives

View all alternatives

Frequently Asked Questions

What is Ooma Office's best feature?

Reviewers rate Message alerts highest, with a score of 9.9.

Who uses Ooma Office?

The most common users of Ooma Office are from Small Businesses and the Law Practice industry.

Reviews

(1-25 of 54)
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December 02, 2021

Ooma is Pretty Great!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. It is very easy to use and it has saved me money. I also love the application, which allows me to answer my phone wherever I am. I do not have to be stuck at my office to conduct business, since I can call Clients, via the Ooma application, on the go. The virtual assistant feature is a plus.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Ooma Office helped us streamline our phone infrastructure. It allows us to easily scale, add numbers and stay connected. The virtual assistant also makes it very easy for us to keep our customers up to date and reduce the workload on our staff. It's easy for all of office staff to use and we're able to customize the virtual assistant, hours, incoming call menu, and saving our employees time.
Jennifer Heagle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ooma office took what was a very frustrating aspect of our company and simplified it. They also were able to reduce our costs by about $500 per month! The 24 hour support has never left us stranded with problems outside of business hours. We were able to implement our new virtual assistant for call routing very easily and now do not experience misrouted calls or calls with no one there. Robo calls have almost wholly been eliminated.
September 30, 2021

Love Ooma Office

Michael Maxwell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it to accept calls, text and video calls with clients. We use the phone application to check voicemail and text along with the desktop application. We do not get any more spam calls and also do not have to give out my cell phone number to clients by calling from my cellphone, you can call from the application using the business number.
Score 10 out of 10
Vetted Review
Reseller
Review Source
Ooma helps the company in all telecommunication services like Virtual Fax, Phone service, Mobile app service. They also have a windows app. These features help the company to make all the functions easier like attending the calls on personal mobile by using a mobile app and receiving the fax on the email through virtual fax service.
David Buckley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We were wanting to cut costs on our church's communication budget. Our local telephone company was charging us an arm and a leg for local calling. We were able to switch to Ooma Office, keep our church's phone number, and save 50% on our telephone budget.

I especially like the Ooma app for my iPhone. I am not always at the church office (small staff) and I will get the phone calls transferred to my phone very clearly marked as coming from Ooma and not a personal phone call.

I highly recommend it!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ooma office is the best investment that I have made for my business. It is very helpful that I route my business calls to my personal cell office and the virtual receptionist is a great feature. It also saves me a lot of money with me being able to send an e-fax from my Ooma office subscription. The customer service associates at Ooma are always extremely helpful and courteous. I highly recommend Ooma office to any business. It is a great asset and is very cost-effective.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I currently use the Ooma Office platform as my standalone VOIP setup. I've changed offices a few times in the past couple of years and needed a VOIP solution in case I couldn't port over a traditional phone number. Ooma Office has solved that issue for me nicely.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ooma [Office] is our company-wide VoIP service. We are tiny but it allows us a chance to communicate with both staff and patrons in ways that help facilitate all our products and services quickly and easily. It is a well-serviced product that has helped us get every product and need quickly filled and all problems solved fast. Their service and pricing is amazing.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ooma Office is being used across the organization, providing a number of solutions including call recording, conference calling, faxing, and more. As a small business owner, my favorite thing is the price tag. I did a lot of research before settling on Ooma Office. They give me a lot of bang for the buck. We get tons of features without breaking the bank, and that’s very important when you are in the growing stages. As far as their customer service goes, their team is very friendly, knowledgeable and quick to respond. They are really set up to keep small businesses running.
November 29, 2021

Another Grateful Customer

Score 10 out of 10
Vetted Review
Verified User
Review Source
Ooma Office has an excellent virtual receptionist that you use to set up your office phone, use your business hours and it automatically redirects your calls, there’s an app to use which makes your business so much easier to run, creating a virtual office, especially when you have employees out sick or on vacation!
October 08, 2021

Easy to use

Score 10 out of 10
Vetted Review
Verified User
Review Source
The virtual assistant feature is fantastic. You can type out the greeting and it is read by the virtual assistant. All of our calls have been routed to the correct person using this feature. It really has been a game changer for our company, with getting customers to the correct person the first time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ooma Office gives our business a professional PBX solution without a heavy investment. It's very easy to use, cost effective, and allows for features usually found only on bigger systems. It's also quite scalable which is great when thinking of growing your business. I'd highly recommend Ooma Office to anyone starting or growing a business!
Hillary Louarti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Ooma Office for our transportation business. We use it for customer service and in the back office. It's easy for all of our office staff to use and we're able to customize the incoming call menu, saving our employees time. Pricewise, it's a great option for small businesses.
Josh Bicknell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Ooma Office for my single-member LLC business, which focuses on educational support services like test prep, tutoring, and language learning online. I use Ooma Office, and particularly the virtual receptionist feature, to route calls for me according to client needs and requests, and I also use it to send calls to my cell phone when I am not in the office.
Score 10 out of 10
Vetted Review
Reseller
Review Source
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
July 21, 2021

Excellent

Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Ooma Office to solve complex communication issues we faced with a prior phone system--to just work! It helps us do what we do best with what appears to be 100% uptime and great customer service. While it is not perfect, it does the job we need and they take our feedback seriously.
December 23, 2020

Ooma Office Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Ooma Office for the entire office (all employees). It has helped greatly with our Customer Service department. The excellent various features are all extremely easy for me to set up and manage online on an individual user basis. The Virtual Receptionist helps so much with weeding out any telemarketers and also with connecting our customers, suppliers, and subcontractors to the employees they need to speak with. Everyone at the office really enjoys the Ooma Office system.
Tom Von Braunsberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a cleaning service provider we primarily use the phone for communication with our customers. The Ooma phone system has provided us with much more flexibility and capabilities then we ever expected. We now have the ability to take the phones with us wherever we want. In Florida this is an excellent feature for disaster planning during hurricane season. Also, the ability to take calls remotely has increase our ability to talk with our customer at first attempt. Many of our staff work remotely which made it difficult to be able to communicate with the customers promptly. Ooma has solved this issue with their mobile application. The web application allows to update settings when ever and where ever we are so changes can be made quickly. Ooma provides the best value with the most practical features a service business needs.
November 30, 2020

Ooma Office

Kristen Fitzpatrick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have been using Ooma Office for my business for more than 5 years. I love that the voicemails go to my email so if something important comes up on my days off I can follow up. I love using the app to call customers when I am not at the business. This way I am not exposing my personal cell phone number.
Wendy White | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am the Facility Manager for one of our company's properties. When I took over this particular property, I was very disappointed with the existing LEC's phone service and pricing (my background is in telecommunications, 22+ years). I have been impressed with Ooma Office throughout the entire life cycle of sale, install, and ongoing support. We are currently using their VoIP service at one location as a test site. I love the ease of customization and their "Virtual Receptionist". I can quickly and easily notify customers with a customized announcement about critical information as soon as they connect with our office number. It streamlined processes resulting in more efficient use of time. We had a super smooth port from our old carrier over to Ooma, with practically zero downtime! We have reduced monthly phone service costs by nearly 60% at this location. When we begin converting our corporate office and other properties over to Ooma, we will be able to connect to each other inter-location, just as if we were dialing an extension down the hall! That means additional savings/more efficient internal communications. Last, but certainly not least, Ooma's Customer Service/Technical Support ROCKS!
November 05, 2020

Love it! Glad I switched!

Loretta Love Huff ✦ Biz Growth Strategist ✦        Career Catalyst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm a sole proprietor. I've been in business over 20 years as an HR consultant, Executive Coach, Business Coach, Marketing Consultant and Keynote Speaker. I just have one Ooma number but it rings through to all of my devices. I was able to 'port' the business lines I had with other providers so people could still reach me if they had an 'older' phone number. Ooma Office is more cost effective than other phone systems/providers I've used. The set up was a bit tedious for me but their customer service is terrific! They guided me through the entire process!