Low cost basic VOIP service but has it's cons
Rocky Stone | TrustRadius Reviewer
July 22, 2020

Low cost basic VOIP service but has it's cons

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ooma Office

I am an IT Consultant for small business organizations. I use Ooma Office for my own business and I have customers that use it as well. So far it has proven to be a stable, reliable, and affordable small business VOIP platform.
  • The Ooma App allowing you to answer incoming and place outgoing calls using a mobile device (such as a cell phone) is very useful if you spend a good deal of time away from your office as I do.
  • The Efax service for each user is a plus.
  • As a small business, the built-in automated receptionist presents a much-improved image of my business to callers.
  • The fact that you can choose to continue to us your existing non-VOIP phones can be a plus.
  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
  • Monthly cost reduction from prior service.
I used Worldsmart PanTerra for over 10 years and was a reseller with them when they first started. By switching to Ooma Office I cut my monthly cost in half. I have also researched (and one of my customers uses) RingCentral, which is a good service with a bit more bells and whistles but at a higher monthly cost. I have researched for both my business and my customers and for a Small Business that simply need a basic VOIP service Ooma is the least expensive and has proven to be reliable.
For the small number of times I have needed support (not many) they have been mostly helpful with as (mentioned before) the lack of any assistance in Provisioning VOIP phones.

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

Yes

Would you buy Ooma Office again?

Yes

Ooma Office has a limit of 20 users, more than that and you must use their Enterprise service. But for a 20 or less (total) user business that needs the basics of a VOIP phone service and DOES NOT already have VOIP phones or wishes to continue using standard telephones Ooma is a very affordable and capable VOIP service.

Ooma Office Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
5
Answering rules
5
Call recording
Not Rated
Call park
Not Rated
Call screening
5
Message alerts
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
7