Low cost basic VOIP service but has it's cons
July 22, 2020
Low cost basic VOIP service but has it's cons
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ooma Office
I am an IT Consultant for small business organizations. I use Ooma Office for my own business and I have customers that use it as well. So far it has proven to be a stable, reliable, and affordable small business VOIP platform.
- The Ooma App allowing you to answer incoming and place outgoing calls using a mobile device (such as a cell phone) is very useful if you spend a good deal of time away from your office as I do.
- The Efax service for each user is a plus.
- As a small business, the built-in automated receptionist presents a much-improved image of my business to callers.
- The fact that you can choose to continue to us your existing non-VOIP phones can be a plus.
- If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
- The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
- Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
- Monthly cost reduction from prior service.
I used Worldsmart PanTerra for over 10 years and was a reseller with them when they first started. By switching to Ooma Office I cut my monthly cost in half. I have also researched (and one of my customers uses) RingCentral, which is a good service with a bit more bells and whistles but at a higher monthly cost. I have researched for both my business and my customers and for a Small Business that simply need a basic VOIP service Ooma is the least expensive and has proven to be reliable.
Do you think Ooma Office delivers good value for the price?
Yes
Are you happy with Ooma Office's feature set?
Yes
Did Ooma Office live up to sales and marketing promises?
Yes
Did implementation of Ooma Office go as expected?
Yes
Would you buy Ooma Office again?
Yes