Perfect IP Phone solution for Small Businesses/Sole Proprietors
August 10, 2020

Perfect IP Phone solution for Small Businesses/Sole Proprietors

Brandon Ronk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

As a sole proprietor, I use Ooma Office to have a dedicated phone line separate from my cell phone. In insurance, having calls recorded provides tremendous protection and although Ooma did not initially offer it, they did roll it out. It was more than worth the investment to upgrade to Ooma Office Pro so I could have that peace of mind, and the overall price is far better than any competitor I found. It also allows me to send/receive faxes, conference calls, transfer, place on hold, send text messages, and multiple platforms to use it on. I started out with the mobile app only, and it integrated seamlessly with my iPhone except for the CallerID not showing when a call comes in. It does show when used with a hard phone or softphone via the desktop app.

Overall, very impressed with depth of services for price and see the product being easily scalable for a small business with multiple employees.
  • Affordable cost.
  • Great depth of services offered.
  • Well-suited for small businesses and sole proprietors.
  • Improve CallerID integration on mobile app.
  • Offer call recording as standard service.
  • Develop softphone-only subscriptions.
  • Greatly improved ROI from improved sales ability.
  • Flexibility lowered overhead costs, no need for hard phone system.
The salesperson that contacted me initially was skilled, professional, and personable. I felt confident in trying out the system and I initially had some hiccups in registration, and I gave them a quick buzz and they had me squared away within a few minutes.

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Ooma Office is well suited for small businesses that are looking to have a dedicated line that can be mapped for multiple users, at an affordable price. It would become overly cumbersome for medium to large businesses, and it would likely be best to look into enterprise solutions for phone services at that point.

Ooma Office Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Mobile app for iOS
Mobile app for Android
Not Rated