Oracle CRM is being used in the whole organization for running the business and serving the existing clients. It helps us in managing the …
Customer data management / contact management (10)
Opportunity management (10)
Custom fields (10)
Custom objects (10)
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We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with, but once you have a dedicated account representative this goes a lot smoother.
When it comes to model specific business requirements around sales data, it is limited. We had to build a custom application that gets all data from On Demand and develop custom reporting, automatic sending of reports, reminders etc.
Oracle is less appropriate for people that would like a really beautiful tool.