Oracle CRM On Demand

This software has really allowed us to improve our customer engagement, keep our systems more organized, and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program, which frees up our staff.

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with, but once you have a dedicated account representative this goes a lot smoother.

Suits well for tracking customer prospects, opportunities and contacts. It is a reliable data entry and data storage, has ways to integrate with other systems for mass uploads.

When it comes to model specific business requirements around sales data, it is limited. We had to build a custom application that gets all data from On Demand and develop custom reporting, automatic sending of reports, reminders etc.

Oracle CRM On Demand is suitable for companies that want to improve their customer engagements and increase in sales It is affordable for both small and large companies.

Oracle On Demand is suitable for all organisation of different sizes and types. It serves the marketing, sales, service and call center departments. So any organisation with either one of the departments can use the software swiftly without any inconvenience.

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.

Oracle CRM On Demand is suitable for medium and large companies that require a software solution to manage the support desk, sales, and marketing, interdepartmental communications as well as B2B communications.

Oracle CRM is great in environments where you have over 50 interactions with customers per day: it can give you valuable insights into the overall customer history and needs.

Oracle is less appropriate for people that would like a really beautiful tool.

Medium to large companies with multiple departments (i.e. Sales, Marketing, Call Center, etc.)

Oracle CRM is easy to use and viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities. Also, I need to mention Oracle Support and the Support and Training Portal - Very good tools and plenty of information to get you through tasks.

If you are running a sales business, this tool suits your needs and it will provide transparency to the sales team. But you also need to look at the cost, and if you have a large budget allocated for CRM, then definitely Oracle CRM or maybe Salesforce should be your top choices to choose from. Salesforce is more costly than Oracle CRM and therefore preference can be given to Oracle CRM. But if you are looking for customization beyond basic functionalities, it may not be the best tool for you.

As a Professional Services firm it has been well suited to us. I am not sure how suited it is to other industries, although I believe they have some industry specific versions available as well. With its flexibility and customization capabilities, it is hard to imagine that it wouldn't work well for most scenarios.