Overall Satisfaction with Oracle Cloud HCM
We went live with Learn last year and payroll this year. We use Learn for virtual training and required safety training. With COVID-19, in person training was not possible but we were able to still deliver annual training through our Learn portal.
- Easy set up
- Tracking and notifications
- Reports
- It’s not flexible for customization.
- Not compatible with every Internet browser.
- Storing Documents
- Employee Directory
- Creating a one click link to our old system for historical information
We looked at systems for performance, but I cannot think of the names of the systems. And I’m sure our organization considered other systems at a higher level, but Oracle was the best platform to accommodate the majority of our operations and make it easier for IT to maintain the functionality of one system instead of multiple proprietary ones.
Oracle Fusion Cloud HCM Feature Ratings
Implementation, Adoption, and Customer Service
Using Oracle Cloud HCM
926 - Operations, administrative, senior leadership
5 - Project management, system set-up, knowledge of process flows, implementation
- One platform for all facets of business operations
- IT support for one system not multiple proprietary systems
- Improved customer service
- Efficiency
- Auto assigning courses to individuals
- Virtual training
- Accounting and other business functions
- One system for HR information
Evaluating Oracle Cloud HCM and Competitors
Yes - It replaced PeopleSoft. We found out that it was no longer going to be supported so we move forward with HCM.
- Product Usability
Use of HCM was a top level business decision.
Oracle Cloud HCM Implementation
- Third-party professional services
Elere
Yes - Development, Testing, Go-Live
Change management was a minor issue with the implementation - We did give people a heads up about the fact we were going live with a new system and a few things that were new in comparison to PeoplSoft. And we gave instructions as we added new features so we didn’t have to do a mass training.
- Reports that did not meet our needs
- Updates to employee information
- Payroll deductions not working
Oracle Cloud HCM Training
- no training
Familiarization was all we received And we relied heavily on the implementation specialist from Oracle to help us develop our system. In retrospect it would have been great to have gone to a training class to learn about the entire system. We really are not taking full of advantage of the system because we were not trained on the purpose of some of the features and how to use them.
Configuring Oracle Cloud HCM
Decide which of your processes should be in the system and which ones can be changed to conform to how the process works/implemented in HCM.
We’ve added a lot of custom fields and integrated our information to work similarly to online forms that we used in PeopleSoft. Our biggest issue was that the system did not accommodate how our process worked 100%. We had to figure out workarounds.
Oracle Cloud HCM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Our IT team that helps us with set up reported an issue and they worked with Oracle to get it resolved. Most of the time it would be a fix that would come with the next patch update.
Not at this time.
Using Oracle Cloud HCM
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using | Slow to learn Lots to learn |
- Self Service
- Generating Reports
- Easy to create online training
- Easy to track training completions
- Directory (find a person in the organization)
- Creating custom reports
Yes, but I don't use it
Oracle Cloud HCM Reliability
Integrating Oracle Cloud HCM
- None
None
- Not to my knowledge
No
- Single Signon
None. I was not directly involved in integration.
Relationship with Oracle
Upgrading Oracle Cloud HCM
Yes - Yes. We’ve learned to track our processes so that we could easily identify any upgrades that may have been applied during the patch updates.
- Easier to enter virtual training
- More responsive form for safety incidents