Celebrating 1 Year With Oracle HCM!
Updated December 04, 2020

Celebrating 1 Year With Oracle HCM!

LATRESA WITHERSPOON | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Oracle Taleo

Overall Satisfaction with Oracle Cloud HCM

We went live with Learn last year and payroll this year. We use Learn for virtual training and required safety training. With COVID-19, in person training was not possible but we were able to still deliver annual training through our Learn portal.
  • Easy set up
  • Tracking and notifications
  • Reports
  • It’s not flexible for customization.
  • Not compatible with every Internet browser.
  • Storing Documents
  • Employee Directory
  • Creating a one click link to our old system for historical information
We looked at systems for performance, but I cannot think of the names of the systems. And I’m sure our organization considered other systems at a higher level, but Oracle was the best platform to accommodate the majority of our operations and make it easier for IT to maintain the functionality of one system instead of multiple proprietary ones.
It’s a good platform for delivering online training to multiple users simultaneously. However not all training Is appropriate for virtual delivery.

Oracle Cloud HCM Feature Ratings

Employee demographic data
7
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
6
Off-cycle/On-Demand payment
3
Benefit plan administration
5
Direct deposit files
6
Salary revision and increment management
6
Reimbursement management
6
Approval workflow
7
Balance details
3
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
4
Update personal information
6
View job history
4
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
6
Manager tracking tools
5
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Implementation, Adoption, and Customer Service

It takes a minute to get a response on errors or issues. We have a group that helps us and submits issues for us.
It is important to understand how cloud-based systems work.Fir example, if you are going from a paper and pencil to an automated system you need to discuss how you will do your basic HR functions before you meet with implementation teams.

Using Oracle Cloud HCM

926 - Operations, administrative, senior leadership
5 - Project management, system set-up, knowledge of process flows, implementation
  • One platform for all facets of business operations
  • IT support for one system not multiple proprietary systems
  • Improved customer service
  • Efficiency
  • Auto assigning courses to individuals
  • Virtual training
  • Accounting and other business functions
We will be long-term users like we were with PeopleSoft.
  • One system for HR information

Evaluating Oracle Cloud HCM and Competitors

Yes - It replaced PeopleSoft. We found out that it was no longer going to be supported so we move forward with HCM.
  • Product Usability
Use of HCM was a top level business decision.

Oracle Cloud HCM Implementation

  • Third-party professional services
Elere
Yes - Development, Testing, Go-Live
Change management was a minor issue with the implementation - We did give people a heads up about the fact we were going live with a new system and a few things that were new in comparison to PeoplSoft. And we gave instructions as we added new features so we didn’t have to do a mass training.
  • Reports that did not meet our needs
  • Updates to employee information
  • Payroll deductions not working

Oracle Cloud HCM Training

Familiarization was all we received And we relied heavily on the implementation specialist from Oracle to help us develop our system. In retrospect it would have been great to have gone to a training class to learn about the entire system. We really are not taking full of advantage of the system because we were not trained on the purpose of some of the features and how to use them.

Configuring Oracle Cloud HCM

Decide which of your processes should be in the system and which ones can be changed to conform to how the process works/implemented in HCM.
We’ve added a lot of custom fields and integrated our information to work similarly to online forms that we used in PeopleSoft. Our biggest issue was that the system did not accommodate how our process worked 100%. We had to figure out workarounds.

Oracle Cloud HCM Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Our IT team that helps us with set up reported an issue and they worked with Oracle to get it resolved. Most of the time it would be a fix that would come with the next patch update.

Using Oracle Cloud HCM

We have received a few complaints and again we are giving lots of instruction on how to do basic functions. Also we have not gone live with all of our HR operations in HCM. 2021 is our anticipated ETA.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Slow to learn
Lots to learn
  • Self Service
  • Generating Reports
  • Easy to create online training
  • Easy to track training completions
  • Directory (find a person in the organization)
  • Creating custom reports

Oracle Cloud HCM Reliability

It has the functions necessary to support our entire organization.
It works well. However we recently discovered that it no longer is supported on Internet Explorer so we had to change the default browser for everyone in our organization to MS Edge.
Works well.

Integrating Oracle Cloud HCM

Upgrading Oracle Cloud HCM

Yes - Yes. We’ve learned to track our processes so that we could easily identify any upgrades that may have been applied during the patch updates.
  • Easier to enter virtual training
  • More responsive form for safety incidents