Oracle Service is simple to use and configure.
April 29, 2021

Oracle Service is simple to use and configure.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)

My company overhead is reduced thanks to Oracle Service. We value the opportunity to point and click and make even the most complex improvements quickly and easily. We no longer need a huge development team to get things done. To keep the application running, all that is needed is a small group of power users. Admins will make updates and iterate on them to make the best customer and agent experience possible. I like how easy the interface is to use, as well as all of the functionality and capabilities the software provides. It's all cloud-based. Also, it is relatively simple to introduce and configure.
  • Oracle Service is an ideal platform for creating surveys and polling.
  • Possibility for integration.
  • Possibility for customization.
  • A solid foundation of knowledge.
  • Finding Clients is difficult.
  • Uploading information can be problematic at a time.
  • To fully use the functionality, user can need technical expertise.
  • A deeper understanding of the demands of the customer.
  • The time to market has been decreased.
  • Our revenue is increasing.
Because I better understand this lovely product.
My favourite CRM platform is Oracle Service, which allows businesses to handle large numbers of incoming customer service requests while also offering strong self-service capabilities. I strongly advise other Oracle customer to use this product. The cloud product is simple to understand and use. Live chat is a fantastic tool. It's used respond to consumer requests.

Oracle Fusion Service Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support
Help Desk CRM integration