Item: Orum
Rating: 9
Author: Desmond Tsai

Overall Satisfaction with Orum

Use Cases and Deployment Scope

Calls to Connect rates continue to decline year over year, that means we need to make more calls to get the same connects / results. Diversification of call strategy is important to make up those deficits, but Orum allowed to make more calls in the same amount of time, improve connect rates without sacrificing quality with power dialer.

Pros and Cons

Pros

Improve connect rate
Maintain call quality
Operationally efficient

Cons

International / global support

Return on Investment

Improve connect rate by over 100%
Maintained call quality / conversion rate

Alternatives Considered

Most competitors with existing dialer products seems to stepping away or divesting from products like this, while Orum continue to have a high level of focus and innovate to build a product addressing a critical market need.

Key Insights

Do you think Orum delivers good value for the price?

Yes

Are you happy with Orum's feature set?

Yes

Did Orum live up to sales and marketing promises?

Yes

Did implementation of Orum go as expected?

Yes

Would you buy Orum again?

Yes

Other Software Used

Outreach, ZoomInfo Sales

Likelihood to Recommend

We needed a solution to improve number of connects due to year over year decline in connects rates in the industry. Orum did that very well. It was also important to us to be able to do that without sacrificing call quality, and it did that very well with power dialer and its integration with SFDC, outreach and other tools. We tried parallel dialing, but it was not ideal for us as we see more hang ups / missed connects due to the slight delay, and also a decline in call quality due to the speed / pace. More training could potentially improve that, but it just wasn’t for us.

Orum Feature Ratings

Comments

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Best dialing software and world class customer support.

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