Orum is worth the new discounted costs.
May 20, 2024

Orum is worth the new discounted costs.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Launch

Overall Satisfaction with Orum

We parallel dial to develop net new business. We sell mainly to the financial sector and it is excellent.
  • They have very smooth dialing.
  • They detect voicemails and auto skip calls.
  • They released frequent updates.
  • Their call-pickup detection can be slow.
  • They don't have a pretty UI.
  • They are missing some notes fields we would like.
  • We have 2-3x our spend in net new business driven by cold calling.
  • Our reps make 2-3x more dials per day than they did by power dialing.
We went with Orum because they offered better pricing.

Do you think Orum delivers good value for the price?

Yes

Are you happy with Orum's feature set?

Yes

Did Orum live up to sales and marketing promises?

Yes

Did implementation of Orum go as expected?

Yes

Would you buy Orum again?

No

It's well suited for 5-6x parallel dialing and less suited for single dialing. Outreach or a cell phone can perform that task.

Orum Feature Ratings

Contact preview
9
Dialer-CRM integration
7
Call notes & tags
8
Automatic call logging
8
Outbound dialing
8
Click-to-call
8
Recorded voicemail drop
8
Dialer contact import
6
Campaign & list management
5
Follow-up calls
5
Dialer reporting & analytics
10
Dialer compliance
10