End User review
December 07, 2025

End User review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Launch

Overall Satisfaction with Orum

We use Orum to make mass amounts of dials as well as review stats on how we can improve our meeting conversions. The main problem it solves the manually aspect of cold calling. Dialing each number by hand or copy/pasting the number into another dialer is not efficient. With Orum I can call 100 people in one hour whereas before I may have been only been able to call 25 people.

Pros

  • Increases the amount of dials
  • Gives feedback on calls
  • Team collaboration aspect

Cons

  • Orum can be clunky... improving the smoothness of dials would be preferable
  • Connectivity with other tools could be better (logging data)
  • Easy spot to view tag/notes tab (User interface could use some work)
  • Increase the amount of pipeline we generate
  • When the system is down we lose money
  • Need more consistent user experience with Orum (some days it runs great and some days it does not)
It works most of the time. There are days that the entire office can not use it because it will not load or will not address logging calls properly. If there are system outages these should be scheduled and communicated to the users (and only update the software on an after hours basis)
  • Outreach
Orum and Outreach have similar capabilities. Outreach can create sequences for calls, emails, LinkedIn, and other tasks. Orum increases the efficiency of calls so working with both software creates a good tandem effort for outbound work. As both have there downfalls - the vast majority of the time they create our life easier as the end user.

Do you think Orum delivers good value for the price?

Yes

Are you happy with Orum's feature set?

Yes

Did Orum live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Orum go as expected?

I wasn't involved with the implementation phase

Would you buy Orum again?

Yes

Orum is well suited if you are trying to dial as many numbers as possible while giving you the data to help you strategize your approach. Orum is less appropriate to replace your CRM system. It is a great tool to use adjacent to it, but I do not see it being the main system for organizations.

Orum Feature Ratings

Dialer Logistics ()
Not Rated
4.8
Contact preview
6
Dialer-CRM integration
8
Call notes & tags
2
Automatic call logging
3
6.0
Outbound dialing
8
Custom caller ID
6
Click-to-call
4
Recorded voicemail drop
6
Dialer contact import
7
Campaign & list management
5
5.0
Follow-up calls
1
Dialer reporting & analytics
8
Dialer compliance
6

Comments

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