Paligo does what it says it can do and more.
Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish …
Overview
What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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For the latest information on pricing, visithttps://paligo.net/pricing
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Product Details
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What is Paligo?
Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.
Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.
In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.
Paligo's top features at a glance:
- Structured Authoring
Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.
- Content Reuse
Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.
- Multi-Channel Publishing
Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.
- Versioning
Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.
- Translation Management
Paligo Features
- Supported: Single sourcing
- Supported: Content reuse
- Supported: Multi-channel publishing
- Supported: Translation management
- Supported: Contributor editor
- Supported: Structured authoring
- Supported: Topic based authoring
- Supported: Versioning
- Supported: Branching
- Supported: Assignment planner
- Supported: REST API
- Supported: Variables
- Supported: Conditional content
- Supported: CCMS
- Supported: Integrations
- Supported: XML editor
- Supported: Docbook
Paligo Screenshots
Paligo Videos
A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.
Paligo Integrations
- Zoomin
- Slack
- GitHub
- GitLab
- Microsoft Teams
- Phrase Localization Platform
- Freshdesk
- Crowdin
- Bitbucket
- Algolia
- Amazon S3 (Simple Storage Service)
- Microsoft Azure
- Elastic Enterprise Search
- Oxygen XML Editor
- Google Analytics
- Disqus
- Google Tag Manager
- Mixpanel
- Intercom
- MathType
- Salesforce Service Cloud
- ServiceNow Customer Service Management
- Netlify CMS
- LinkApi, by Semantix
- Zendesk Suite
- Fluid Topics
- DeltaXML Compare and Merge Tools
Paligo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Paligo Downloadables
Frequently Asked Questions
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Reviewers rate Support Rating highest, with a score of 8.5.
The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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(34)Attribute Ratings
Reviews
(1-25 of 31)Companies can't remove reviews or game the system. Here's why
September 26, 2023
Paligo does what it says it can do and more.
- Ability to re-use content.
- Ability to filter content to specific needs.
- Ability to tag content using variables.
- Better table functionality.
- Move variable table buttons to prevent scrolling to add new variables.
- Ability to locate profiles when a change is needed.
September 26, 2023
Single sourcing should also be fun!
- GUI
- Filtering
- Taxonomies
- Image handling
- Want have a more hard version handling; workflow via a baseline
- Possibility to export and save all preferences made for PDF rendering
September 18, 2023
Hard time choosing? Go with Paligo
- Good editor
- Great support
- Easy to manage the application
- No performance issues
- Good templates to quickly make your content publishable
- Our HTML5 publication needed some accessibility improvements
- More options to grant specific permissions to users
- Would like a way to easily create a translation file with only the changed topics
September 18, 2023
Don't PaliGO anywhere else for technical documentation!
- Filtering & Versioning.
- Inbuilt Teaching of Component-based structuring.
- Layout Editing.
- Simple to start using, high skill ceiling/complexity if necessary.
- Small ease of use improvements, e.g., colored root folders.
- Multi-Topic review assignments/Topic section reviews.
September 01, 2023
Paligo is not only improving all our ways of working with technical documentation, it is also fun to work in!
- Reuse
- Structure content
- Intuitive interface
- Great online support
- Difficult to identify which text to reuse if the text is used in many places
- Filter columns in a table
August 31, 2023
Another happy customer
- Content re-use
- Full flexibility in HTML (and other) output
- In my opinion, the user dashboard has minor issues
- In my opinion, reviewing is clumsy - reviewers need changes highlighted and view everything in preview mode only
- Better documentation - In my opinion, we have to rely too much on our customer service rep
August 28, 2023
Authoring Muscle without the Tech Tantrums
- structured authoring, element attributes
- layouts administration, output consistency
- great support team
- keyboard shortcuts/key commands: consistency of the existing ones + ability to assign custom key commands
- navigation in the content manager: shortcut keys, expand/collapse all, remember position, filtering
- more features for tables, e.g. table templates
August 25, 2023
Paligo the platform and Paligo the people are the real deal
- Content creation
- Content management
- Content reuse
- Content versioning (this is a dream)
- Content translation
- Content presentation
- Customer support
- Paligo offers a comprehensive theme and style management editor, but you need to be a proficient user of CSS and associated to work this well.
- Access rights to content for normal users could be broadened.
May 22, 2023
Powerful package for the patient learner.
- Translation management.
- Content re-use.
- Single sourcing.
- The user interface departs from average user expectations.
- File administration features could be easier to use.
April 10, 2023
Ease of Use at your Team's Fingertips!
- Ease of Use
- Source Control
- Customer Service
- Reviewer should be able to see the old version of the SOP and the new version to identify changes easily.
- The variables that can be defined. This allows for speciation tables to be generated based on the output you want.
- The formatting control of the PDF is good.
- The TOC format is really nice.
- I think the software is pretty good and the training documentation is pretty good. Every once in a while you run across a feature that doesn't have much information so support may be needed. Support was always very helpful.
- Bringing in a document that isn't formatted well is a challenge, If they offered a simple way to properly translate the formatting of a document so that the import would work would be nice. We were transitioning off MS Publisher documents in which the import feature did not really work. We built the datasheet from scratch which was not a bad thing as the datasheet had not originally authored used topics as a baseline.
December 20, 2022
Paligo delivers
Score 8 out of 10
Vetted Review
Verified User
- Content reuse
- Finding existing content used elsewhere
- Publishing to multiple output formats
- Single-sourcing imagery
- User interface hides some commonly-used functionality
- Exporting changes only
- More clearly connect layouts with outputs
December 20, 2022
Made all my tech writerly dreams come true!
- Simple and intelligent content reuse
- Easy review, feedback, and release workflow
- Many publishing options
- Intuitive user interface
- Importing unstructured content can be finicky.
- The formatting options for PDFs aren't open-ended, but limited to the options that have been made available.
- Only users with paid licenses can edit content.
December 19, 2022
Very satisfied
- XML reordering of topics
- Reused content.
- adding and removing elements such as italic or guilabels.
- a direct drag-and-drop reordering feature in the text window as the XML tree view can be tricky.
- Easier means of identifying XML errors when saving- the current error messages disappear too quickly.
- the possibility to name each setting for the Zendesk integration- we publish to a sandbox and production environment, so we need a better way to save the settings.
December 19, 2022
A mostly positive review of Paligo, marred by the suggestion I "try a catchy phrase or wordplay" in the title.
- Conditional formatting.
- Tracking text reuse.
- Informal topics / components.
- User interactions.
- SCORM 1.2 compatibility.
- Unlinking / editing reused text is unintuitive.
- WHEN I COPY A TOPIC, REUSE THE PARAS INSIDE IT!
December 13, 2022
Paligo - A well suited software for our organization
- Reuse Technical Content is excellent.
- Paligo is perfectly compatible with HTML 5. The display in browsers is well done
- Paligo is a powerful web editor and publisher. Its functions are easy to use. Its search function is effective.
- Problems : Our working language is French, our legal documents use specific numbering bullets. We use 2 character bullets, example 1o, 2o etc.
- Fortunately, our work team is bilingual. Moreover, Paligo's source code editor is very flexible. With JavaScript and CSS, we overcome obstacles.
December 08, 2022
Paligos best features
- Reuse
- Collaborative editing
- Role-based user management
- Image repository management (versioning,
- Better ways of interacting with comments, commentators, resolution of comments
December 08, 2022
Go Paligo
- Easy to use
- Easy to learn
- easy to share with others for reviews
- easy to publish
- Some of the table features could be improved
- better search on the help, it's sometimes hard to find the right topic
- better auto save
- Since it is a fully cloud based solution, it allows for very efficient sharing of topics between users spread out all over the world.
- It publishes very neat and easy-to-use HTML packages for online documentation.
- The GUI is easy to learn and easy to work with. An extremely potent CCMS.
- Using the taxonomy features, it is easy to add any metadata to your topics for nice searchability.
- The search features for topics can be improved even further.
- Being able to drag-and-drop in the content manager is a powerful tool, but it is easy to accidently drop things so they disappear.
- Paligo needs an undo action button or feature.
October 28, 2022
Paligo is truly an excellent piece of software, and you would he hard-pressed to find anything better
Score 10 out of 10
Vetted Review
Verified User
- Usability and user experience
- Semantic markup of topics
- Performance
- Output quality
- Output customization
- More hotkeys
- Customization of the UI of the application
- Deeper versioning
- Integration with other services
October 27, 2022
Paligo - Convenient, handy and straight to the point!
- The review mode is super convenient. Comparing a snapshot of the previous versions with the current one clearly outlines the respective changes and reduces the necessary content to review tremendously.
- The option to reuse text fragments is another handy feature. Text fragments will be updated whenever the original text fragment is altered is also extremely helpful.
- Managing a content's structure was never easier. An intuitive drag & drop functionality allows you to design your document's structure however you like.
- You can also fork content, in addition to reuse text fragments. This is another helpful option that no longer requires you to create repetetive chapters over and over.
- The option to comment within the previously praised review mode is quite tricky as it only provides a minimal dialog box. Additionally, extended filter functionalities for comments in general and basic formatting feat. would also be helpful in case the author and reviewer are not physically located in the same office and have to rely on these comments.
- Paligo provides a preview mode that is convenient to a certain degree. However, the formatting of images is quite critical as their formatting (such as width) is not accurately reflected in the preview mode and therefore requires a subsequent review when the document is exported.
- The also previously praised "Reuse text fragments" function can also be improved. It may be a helpful and handy feature, but; the search criteria that must be entered to find text fragments must be improved because it does not consider hyphens. Additionally, the order of returned results is not consistent therefore quite tedious to use.
- For every day or stand-alone words, this is therefore almost impossible and causes unnecessary extra work, causing one to check multiple recommended sources only to realize none of them is the desired one and subsequently disregarding the reusing of text.
- This eventually becomes even more tedious when revising documents where text was not reused due to the above-described scenario.
- In addition, allowing users to merge one text fragment with another text fragment that matches 100% would result in a reduced effort for the user to edit reused text fragments. It can also be helpful for cleaning up lack-of-reuse artifacts created by inexperienced Paligo users.
- A general flowchart functionality to visualize the overall procedure of our software would be a huge improvement.
October 26, 2022
Paligo Lives Up to the Promises.
- Content Management.
- Publishing to Multiple Outputs.
- Allowing Collaboration and Review with SMEs.
- Excellent Product Documentation, LMS Resources, and Support.
- Layout editor could be more efficient and flexible.
October 26, 2022
It Takes Some Work, But It's Worth It
- Creating and editing documentation is easy
- Custom CSS and JS makes it simple to customize the site to our exact needs
- Integrations with multiple services (Azure, Bitbucket, etc.) give us multiple options for deploying docs
- Collaborative editing is straightforward
- The amount of CSS/JS required to customize a site's appearance can be cumbersome
- Product documentation can be lacking, specifically with integrations; in some cases, support offered no real help when trying to solve a problem with an integrated service
- Some features require extensive development experience to use, which can sometimes be an obstacle to less-experienced team members
Score 10 out of 10
Vetted Review
Verified User
- Image insertion, updates and multi-image options for localization
- Single-source content reuse - one piece of content, whether a sentence or a complete topic, can be re-used anywhere else.
- Multiple publication channels and outputs - PDF, HTML, ZenDesk etc.
- Translation auto-translate, plus import and export XLIFF file options makes localization quick and simple.
- Very intuitive UI
- Would appreciate greater ability to set PDF Properties within Paligo.
- Text Callouts for graphics - while Paligo has a few image options, there is no ability to add text callouts to an image that link to related sentences, sections or topics. That would be a huge gamechanger.
- It would be nice to have a more WSIWYG GUI for the Layout section. In can be tricky remembering which components are changed where.
June 23, 2022
Paligo is the way to go
Score 10 out of 10
Vetted Review
Verified User
- PDF and HTML layout design
- Batch publishing
- Web based
- Easy to use design
- Automated batch publishing to a local drive
- Pre-made layout templates eg. product flyers or startup guide PDF templates that could be then customized
- A solution to create a complex documentation website based on html publications