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PAYCHEX FLEX HAS THE SUPPORT YOU NEED!
July 19, 2021

PAYCHEX FLEX HAS THE SUPPORT YOU NEED!

Steven R Wik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use it as a wholesaling platform for all of our payroll clients. We use it for our own payroll as well. It helps us to keep clients' records and compliance and reporting in-house to assist in other tasks we perform for clients. We do QuickBooks, taxes, insurance audits, payroll, sales tax,etc.
  • AMAZING customer service.
  • Easy to use platform.
  • Able to adjust and customize quickly.
  • Over contact on other product offerings.
  • Too mail happy.
  • Invoicing can be confusing at times.
  • More product offerings for our clients.
  • Easier reporting metrics to pull for audits.
  • Less compliance worries.
Paychex flex blows this away. Lanky and confusing to use and the customer service is lacking and confusing. Multiple trouble with payments on taxes. We only used it for a short while after ADP before going to Flex. Would not consider doing in a house with all the new complex laws.
Support is everything. From the frontline sales force to the district level sales and support group it is what sells the product. There is always someone you can find help from. And if something goes wrong the jump on fixing it. Cannot express enough how much better than ADP their support is.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Very user friendly once you customize it to the way you like to report payroll. Easy to add pay types and special situations. Also assistance with garnishments and other crazy payroll add ons. If you can't find a way to make it work for you you have problems.
The customer service is what drives everything. There are some complex options that need to be added but the customer service makes it easy. Once you do every crazy thing a few times it gets easier. It was a lifesaver going through all the COVID changes and regulations.

Paychex Flex Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated