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Very user friendly!
Updated April 25, 2023

Very user friendly!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We use Paychex Flex for our payroll services. It makes it easy to customize our payroll to our needs.
  • Ability to customize.
  • Great support from our representative.
  • Ease of use.
  • Pay rates in employee's profile do not always translate to the payroll.
  • Unable to link different rates of deductions to different pay items.
  • Improved weekly payroll administration.
  • More detailed & customized reports.
  • Employees are able to log in themselves to access their data.
Positively - Paychex reports are very easy to configure, making it easy to create specific reports for different needs.
Our account manager, Cheryl Branagan, is excellent. She is always ready to help with anything that we need. She is very responsive and knowledgeable. She has managed and solved any issues or complexities that we have had in a pleasant and cheerful manner.
Paychex is much more user friendly than many of the other payroll services that I have used.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Paychex Flex is very easy to use and very customizable to each unique situation.
Paychex Flex is great for payroll.

Paychex Flex Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paychex Flex

Evaluating Paychex Flex and Competitors

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, it was not necessary
Cheryl Branagan, our support specialist, always went above and beyond to solve any issues that we may have had.

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Entering payroll
  • configuring reports
  • setting up new employees
  • none