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Versatile and Easy to use
Updated April 25, 2023

Versatile and Easy to use

Gaurav Kukreja | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I use it for payroll and HR administrative purposes. It’s very easy to use and ideal for a small business. It’s easy to add employees, edit pay, add benefits and run HR-related reports. It also automated all filings for the company.
  • HR and benefits administration
  • Ease of use
  • live support
  • Scalable
  • Mobile app
  • Expensive but saves time and easy to use
Positively
Excellent support via a dedicated account manager and web chat.
Cheaper and my COO had used it before.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Easy to use, versatile and easy to change employee comp and benefits.
In our consultancy where I have to alter employees and their pay and adjust benefits I find this easy to use.

Paychex Flex Feature Ratings

10.0
Employee demographic data
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
Not Rated
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
10

Relationship with Paychex, Inc.

very responsive team
very responsive
pricing
They are responsive and easy to work with

Using Paychex Flex

2 - Operations
  • Ease of use
  • Ease of reporting
  • Time saving
  • Manage payroll with ease
  • pay time off
  • 401K

Evaluating Paychex Flex and Competitors

Yes - ADP
  • Integration with Other Systems
  • Ease of Use
I like the product as is.

Paychex Flex Implementation

Very easy integration
  • Implemented in-house
Change management was minimal
  • getting up to speed on the features. But once that was done, it was easy

Paychex Flex Training

Configuring Paychex Flex

easy to use and catered to my business needs
N/A
No - there is no facility to customize the interface
No - we have not done any custom code

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
Pulling reports for PPP program. It was a seamless process.

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • reports
  • change pay/bonus
  • i found it easy to use
Yes - good

Paychex Flex Reliability

scalable and reliable
No problems with availability

Integrating Paychex Flex

Upgrading Paychex Flex