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Honest Review of Paychex Flex
February 21, 2022

Honest Review of Paychex Flex

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We used Paychex Flex for our 401k management. We were able to see our investments and our balance easily.
  • It allowed you to see a breakdown of the 401k funds
  • provided a pie chart for your investments
  • Easy and friendly customer support
  • User interface
  • Very busy home screen, could simplify this.
  • Difficult to find certain things
  • It had a positive influence on the number of employees that invested.
  • It had a positive influence on the percentage of income employees contributed to their 401k
Human Interest was able to be integrated into our other HR platform which makes it very easy to see your 401k. With Paychex, we had to log in separately.
One of the best things about Paychex was their customer support. Always helpful and friendly.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

No

Did implementation of Paychex Flex go as expected?

No

Would you buy Paychex Flex again?

No

It is a complicated home page. The menu options are not named clearly and it is difficult to find what you are looking for.
I think it is well suited for investment information but could use some work on the user interface. If you are not used to platforms like this, then it can be difficult to navigate.

Paychex Flex Feature Ratings

5.0
Employment history
5
6.8
Pay calculation
6
Off-cycle/On-Demand payment
3
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
9
Leave and Attendance Management ()
Not Rated
5.8
View and generate pay and benefit information
5
Update personal information
7
View job history
3
View company policy documentation
8
10.0
Tracking of all physical assets
10
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using Paychex Flex

40 - We used it for 401k management.
1 - The COO typically handles requests for support
  • Investment management
  • 401k management
  • HR Management
  • We really only used it for its purpose
  • We are currently using Human Interest
  • We can tap into more HR and communication features
We have had better luck with Human Interest

Evaluating Paychex Flex and Competitors

Not Sure
  • Price
  • Product Usability
  • Product Reputation
Price is always a business's number one concern. Also, we need to make sure our employees can use it. I think Paychex is slightly overpriced for what you get.
I think if w could do it again we would examine more platforms. We discovered there are more out there than we had anticipated.

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
I am not sure if the company purchased that or not.
Yes! I was not able to log in and when trying to reset my password it was not working. I called and got the issue solved in 10 mins.