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Paychex Flex User Review
Updated January 07, 2022

Paychex Flex User Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

I am not sure how it is being used in it's entirety, but I do know that it is offered as an option for individuals to use. This is especially a useful tool for Americans working at the organization. I'm not sure how much use it gets from our international staff.
  • Keeps documents like W-2s accessible
  • Clear documentation of retirement account balances and contributions
  • Excellent record of paychecks and tax deduction details
  • We are an international organization with staff all over the world. Allowing non-US based phone numbers would be useful for us
  • Offering even more services related to finances would be useful
  • Allowing linking with other financial services would be useful
  • I am not on the team that pays for Paychex at my office so I cannot speak to this
This is the only payment management tool I have used or interacted with.
I haven't interacted with the support much but when I have faced issues I haven't reached out to support.

Do you think Paychex Flex delivers good value for the price?

Not sure

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paychex Flex go as expected?

I wasn't involved with the implementation phase

Would you buy Paychex Flex again?

Yes

It is a pretty intuitive product. Overall, it is easy to use and gives me all of the information I need. Sometimes it is a little bit slow to load certain pages and modules and could be a bit smoother in transitions. However, it is user friendly for people at all levels of tech familiarity.
Paychex Flex is great for Americans working in companies. It is limited in its ability to reach internationally at the moment. However, it is a great service for keeping everything financial in one area, especially historic data. Companies with large employee numbers would benefit from Paychex Flex as well as it makes everything uniform.

Paychex Flex Feature Ratings

2.0
Employee demographic data
Not Rated
Employment history
2
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
1.5
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
2
Salary revision and increment management
Not Rated
Reimbursement management
1
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paychex Flex

100 - Various business functions
I'm not sure as I'm a user not an administrator.
  • Tracking Pay
  • Retirement
  • Tax information (US only)